Job Introduction
Location: Based at Westdown Camp (with national travel)
Contract Type: Part Time, Permanent
Summary of the Role
We are seeking a proactive and customer-focused Account Manager to join our dynamic team at Landmarc Support Services. In this role, you will be responsible for managing key customer relationships and a diverse portfolio of accounts, including Foreign Forces (FF) and Other Government Departments (OGD). You will also contribute to business development by identifying and designing training packages and promoting the Defence Training Estate (DTE) as a preferred choice for military and government training activities.
You will work closely with regional staff and customers to ensure access to the right facilities, provide high-quality training experiences, and deliver timely and accurate invoicing. Flexibility is key, as you will also support regional teams during peak periods and provide cover to other members of the team.
Key Responsibilities
Customer & Account Management
- Act as the lead point of contact for all matters related to your customer portfolio.
- Develop and maintain strong, long-term client relationships.
- Negotiate new business opportunities to enhance customer satisfaction and company profitability.
- Record client interactions and ensure timely communication and follow-up.
Business Development
- Promote the use of the Defence Training Estate (DTE) to current and potential customers.
- Identify suitable training locations and help design training packages to meet customer needs.
- Forecast and track performance metrics including revenue and income targets.
- Assist the Business Development Manager and support Account Managers across all regions.
Operational Support
- Liaise with all functional areas to ensure seamless service delivery.
- Produce regular reports and data summaries.
- Ensure compliance with pricing structures and contribute to income generation efforts.
- Drive process improvements and assist in long-term strategic planning.
Additional Responsibilities
- Support business development initiatives.
- Undertake project management tasks.
- Cover for other Account Managers when required.
Ideal Candidate Profile
Knowledge & Experience
- Strong understanding of the UK Defence Training Estate and its facilities.
- Experience in account and project management, ideally within a similar role.
- Skilled in designing training packages and identifying customer training needs.
- Familiarity with commercial pricing structures.
- IOSH Working Safely or equivalent Health & Safety knowledge.
Skills & Attributes
- Excellent communication, negotiation, and relationship-building skills.
- High proficiency in Microsoft Excel and general IT systems.
- Ability to manage multiple tasks and deadlines with a high attention to detail.
- A positive, team-oriented approach with the ability to work independently.
- Proven track record of meeting objectives and performance standards.
Essential Requirements
- Full UK driving licence.
- Willingness to travel nationally.
- Successful completion of Baseline Personnel Security Standard (BPSS).
- Eligible for UK security vetting and residency of at least 5 years.
Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits!
At Landmarc, we value our employees and go beyond just offering a competitive salary. We’re proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights:
Pension
- Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
Generous Holiday Entitlement
- Enjoy 25 days of annual leave pro-rata.
- Your holiday allowance grows with your continued service.
- Want more time off? You can purchase up to 10 additional days each year for greater flexibility.
Other Amazing Benefits
- Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family.
- Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
- Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
- Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
- Professional Development: Reimbursement of professional fees and support for ongoing training.
- Family-Friendly Policies: Supporting you during life’s important moments.
- Sick Pay: Sick pay starts after just 6 months of service.
At Landmarc, we don’t just offer benefits – we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer!
About the Company
Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.
By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.
