Soft FM Assurance Manager

Job Introduction

About Landmarc 

Landmarc supports the UK Armed Forces by keeping the Defence Training Estate running safely and effectively. We manage training areas and ranges, maintain essential infrastructure and deliver major improvement projects that enhance military training across the UK. For more information visit our website.

We're looking for an experienced Facilities Management professional to lead the development, assurance, and transformation of Soft FM services across the UK Training Estate, supporting over 9,000 assets across 200,000 hectares.

This senior role will drive service excellence, compliance, supplier performance, and continuous improvement across a diverse portfolio of services including cleaning, catering assurance, waste management, fuel accounting, retail, and leisure.

What You'll Do

• Lead the strategic development of Soft FM services across the business.
• Develop and embed assurance, compliance, and governance frameworks.
• Drive continuous improvement and operational excellence.
• Manage key supplier relationships, contracts, and procurement activity.
• Oversee performance reporting, KPIs, and CAFM systems.
• Ensure compliance with statutory, contractual, and health & safety requirements.
• Influence senior stakeholders and support business-wide transformation initiatives.

What We're Looking For

• Significant experience in Facilities Management, Soft Services, or Estates Management.
• Strong knowledge of Soft FM operations, compliance, audits, and assurance.
• Experience managing contracts, suppliers, and service performance.
• Knowledge of HACCP, health & safety legislation, and waste management.
• Excellent stakeholder management and communication skills.
• Experience with CAFM systems and digital tools.

Desirable:

• Defence or MoD experience.
• Fuels management or industrial cleaning experience.
• IWFM or equivalent qualification.

What You'll Need

• Full UK Driving Licence.
• National travel and occasional overnight stays.
• Ability to obtain BPSS and UK Security Clearance.

Why Join Landmarc?

This is a unique opportunity to lead the transformation of Soft Facilities Management across one of the UK's largest and most diverse estates. You'll have the autonomy to influence strategy, drive improvement, and make a lasting impact on service delivery nationwide.

Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits

At Landmarc, we don’t just offer a job, we offer a package that supports your wellbeing, your family and your future. Here are the highlights:

• Employer Pension Contribution Up to 8% - Strong support for your future
• 25 Days Holiday + 8 Bank Holidays - Or equivalent depending on contract
• Buy Up to 10 Extra Days  - More flexibility when you need it
• Loyalty Leave - Extra days at 5 and 10 years
• Annual Pay Review - Fair and transparent
• Life Assurance 3× Salary - Peace of mind for your loved ones
• Health Cash Plan - Claim back everyday healthcare cost
• Discounts & Savings - Hundreds of offers on top brands
• Professional Development - Training and paid professional fees
• Family‑Friendly Policies  - Support for life’s important moments

At Landmarc, we invest in your growth, your wellbeing and your long‑term future, because when you thrive, so do we. For more benefits and further information see our benefits page.  

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance for this role.

Please note that all interview-related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder.