IT Support Analyst

Job Introduction

At Landmarc, we support the UK Defence Training Estate (DTE) through reliable, secure, and efficient infrastructure and services. Our IT Service Desk is the frontline of technical support, ensuring our people stay productive and connected.

We’re looking for a customer focused, technically skilled IT Support Analyst to join our team. If you thrive in a fast-paced environment, enjoy solving problems, and want to make a real impact, this could be the role for you.

What You’ll Do

As an IT Support Analyst, you’ll provide first-line technical support to users across the business, primarily over the phone, but occasionally in person. You’ll troubleshoot issues, manage service requests, and ensure users receive timely, effective solutions.

Key Responsibilities

• Deliver responsive IT support via the Service Desk, using the Halo ITSM tool.
• Diagnose and resolve incidents with a focus on first-call resolution.
• Escalate complex issues to second-line support while keeping users informed.
• Maintain accurate records of incidents, requests, and resolutions.
• Support software license management and asset lifecycle tracking.
• Provide on-site support across regions when required.
• Assist with IT operations reporting and continuous improvement initiatives.
• Contribute to IT refresh projects, device provisioning, and user training.

What You’ll Bring

You’re a confident communicator with a passion for technology and helping others. You’re organised, proactive, and committed to delivering excellent service.

Essential Skills & Experience

• Strong knowledge of Microsoft Windows 10/11, Office 2016/2019/365.
• Experience supporting IT in a multi-site or hybrid environment.
• Proficiency with ITSM tools (e.g. Halo) and incident/request management.
• Skilled in troubleshooting desktops, laptops, and Android tablets.
• Understanding of IT security best practices (e.g. anti-virus, phishing).
• Experience with software licensing and network connectivity support.
• ITIL v4 Foundation and CompTIA A+ (or equivalent recent certification).

Desirable

• Experience with Halo, SCCM/MECM, Microsoft InTune.
• Familiarity with Office 365 Admin Portal and Microsoft Volume Licensing.
• VOIP and network printer administration.
• Experience in training users and problem management.

What You Can Do

• Communicate clearly and professionally with users and colleagues.
• Work independently and collaboratively within a team.
• Prioritise tasks and meet deadlines in a dynamic environment.
• Apply ITIL principles to improve service delivery.
• Build strong relationships across the business.

Prerequisites

• Eligibility for BPSS & SC clearance (current SC desirable).
• UK driving licence (desirable for travel between Landmarc locations).

Our Values

• Care for yourself and others.
• Integrity in everything we do.
• Customer First 
• Commitment to what we promise.
• Pride in our work.

Our Behaviours

• Live our values every day.
• Build strong relationships with colleagues and customers.
• Give and receive feedback to grow together.
• Embrace flexibility and adapt to change.

Apply Now

*Please note that all interview-related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder.

Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits!

At Landmarc, we value our employees and go beyond just offering a competitive salary. We’re proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights:

Pension

• Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.

Generous Holiday Entitlement

• Enjoy 25 days of annual leave pro-rata.
• Your holiday allowance grows with your continued service.
• Want more time off? You can purchase up to 10 additional days each year for greater flexibility.

Other Amazing Benefits

• Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family.
• Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
• Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
• Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
• Professional Development: Reimbursement of professional fees and support for ongoing training.
• Family-Friendly Policies: Supporting you during life’s important moments.
• Sick Pay: Sick pay starts after just 6 months of service.

At Landmarc, we don’t just offer benefits – we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer!

About the Company

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.