Job Introduction
Landmarc Support Services are currently looking to recruit an Apprentice NSC Call Agent to join the team at Westdown Camp. The role requires no previous experience, but we are looking for someone with a great attitude, looking to develop their career.
This varied and exciting role will involve by dealing with inbound and outbound calls to users of the Defence Training Estate, whilst upholding the best customer service at all times. The role offers excellent career progression into a forward thinking company.
Main Responsibility
Providing a helpdesk service for the National Training Estate
Creating work orders
Answering and managing incoming calls
Booking travel and accommodation
Reception cover
Administration
The Ideal Candidate
Computer literate
A good level of numeracy and literacy
Confident at communicating on the phone or by email
To be able to communicate effectively at all levels
Work under pressure in a fast paced environment
Good administration skills
Customer service skills
Full UK driving licence
Live within commutable distance of the office
Package Description
Benefits
Landmarc will provide you with a competitive salary, in addition to this we also offer the following main benefits, amongst many others:
Pension
Landmarc offers all employees an opportunity to join the company stakeholder pension scheme, where the company will contribute up to 8% of the employee’s salary
Holiday
Employees are entitled to 25 days pro rata during each year of employment plus public holidays. 3 extra discretionary days are normally given in addition to annual leave allowances at Christmas
Annual leave allowance will increase in recognition of your continued service
Holiday purchase – purchase up to 10 more days holiday to use throughout the year
Other benefits
Edenred – Employee Discount scheme
Annual salary review, in consultation with the recognised Trade Unions
Life assurance insured for three times your annual salary, to help the loved ones that are left behind
Reimbursement of professional fees and on-going training
Family friendly policy
Sick pay
About the Company
Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.
By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.